If you believe that your benefits from the Benazir Income Support Program (BISP) have been unfairly deducted, follow these steps to file a complaint and get your issue resolved.
Required Information
Before filing a complaint, ensure you have the following details ready:
- Beneficiary ID/CNIC Number: Essential for identification.
- Deduction Details: Amount, date, and any transaction reference numbers.
- Supporting Documents: SMS notifications, bank statements, or receipts.
| Information | Details Needed |
|---|---|
| Beneficiary ID | CNIC or BISP ID |
| Deduction Details | Amount, date, ref # |
| Supporting Docs | Bank statements, SMS |
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Contact the BISP Helpline
Your first step is to reach out to the BISP helpline for support:
- Toll-Free Number: 0800-26477
- Procedure: Share your CNIC or Beneficiary ID and explain your issue clearly. You will receive a complaint reference number for future follow-ups.
Visit a BISP Office (If Needed)
If the helpline doesn’t resolve your issue, visit the nearest BISP office:
- Find an Office: Check the BISP website or ask the helpline for the closest location.
- Bring Documents: Carry all relevant documents to help the BISP staff resolve your problem promptly.
Use the BISP Complaint Portal
You can also file your complaint online:
- Access the Portal: Go to the official BISP website and find the complaint section.
- Filing Process: Enter your CNIC, describe the issue, and upload supporting documents.
- Tracking: You will receive a complaint number to track the progress.
Follow Up on Your Complaint
- Track Your Complaint: Use the reference number from the helpline, office, or portal to monitor your complaint.
- Resolution: Most complaints are addressed within a specific period. If not, escalate by contacting higher authorities or seeking legal help.
Conclusion
Filing a complaint about BISP benefit deductions is simple. Start by contacting the helpline and keep records of your interactions. Follow up regularly to ensure a swift resolution.