On September 9, 2024, Senator Rubina Khalid, Chairperson of the Benazir Income Support Programme (BISP), conducted a live e-katcheri session to address concerns of BISP beneficiaries. This interactive session, hosted via Facebook, provided real-time solutions to questions raised by participants, showcasing BISP’s commitment to improving transparency and efficiency.
Key Event Details
| Event | Live E-Katcheri hosted by Chairperson BISP |
|---|---|
| Date | September 9, 2024 |
| Location | BISP Headquarters, Islamabad |
| Purpose | Address concerns of BISP beneficiaries |
READ MORE: How to File a Complaint for Deduction in BISP Benefits (Complain Now) 2024
Senator Rubina Khalid Engages with Beneficiaries
During the one-hour session, Senator Rubina Khalid interacted with 34 participants from various regions of Pakistan. These beneficiaries raised issues related to their enrollment in BISP programs such as Benazir Kafaalat, Taleemi Wazaif, and Nashonuma. Senator Khalid actively listened to each individual and provided solutions to their concerns, offering a direct line of communication between the public and BISP officials.
Concerns Raised by Beneficiaries
The session addressed various issues, including:
- Difficulties in enrolling in BISP programs.
- Clarification on eligibility criteria for financial support.
- Payment-related queries for programs like Kafaalat, Taleemi Wazaif, and Nashonuma.
Senator Rubina Khalid ensured all concerns were addressed promptly, providing clear answers and guidance to the participants.
Immediate Payment Clarifications
One major topic discussed was payment delays faced by beneficiaries, particularly women. Senator Khalid assured participants that no stipend would be lost due to delays. Instead, missed payments are rolled over and added to future installments. This ensures that beneficiaries receive the full financial support they are entitled to without any losses.
New Banking Model for BISP Payments
Senator Rubina Khalid introduced a new banking model aimed at improving the transparency and efficiency of the payment system. This new process is designed to ensure that beneficiaries receive their payments in a secure and timely manner. The new model is part of BISP’s broader mission to modernize operations and better serve its beneficiaries.
Real-Time Issue Resolution
Throughout the session, real-time problem-solving was a priority. Senator Khalid gave immediate instructions to BISP staff to resolve participants’ issues as they were raised. This swift action emphasized BISP’s dedication to addressing beneficiaries’ concerns without delay.
Conclusion
The live e-katcheri session held on September 9, 2024, was a significant step in improving BISP’s communication with its beneficiaries. By providing a platform for direct interaction and real-time solutions, Senator Rubina Khalid showcased BISP’s dedication to transparency and efficiency. The introduction of the new banking model further enhances the program’s commitment to ensuring that beneficiaries receive their support securely and on time. This session highlights BISP’s ongoing efforts to serve the most vulnerable segments of society.